1. Introduction
Bookendry is a brand operated by FORTH OFFICE SUPPLIES LIMITED, a company registered in Scotland, United Kingdom.
We take the handling of payment information and customer data seriously. This Payment Security Policy explains how payments are processed on https://www.bookendry.com and outlines the measures used to support the proper handling of payment transactions.
2. Payment Processing
Payments made through Bookendry are processed by Stripe, which acts as our payment processor. Stripe is an independent service provider and is not a business partner of Bookendry.
Stripe processes payment transactions in accordance with its applicable terms, policies and procedures. Its services include transaction monitoring and risk assessment to help identify unusual payment activity.
Payment transactions may be subject to checks carried out by the payment processor or the relevant financial institution. A transaction may be declined, delayed for review or require further verification in accordance with the applicable processing procedures.
Customers are not required to create or sign in to a separate Stripe account to complete a payment on our website. Available payment options and any verification steps required for a particular transaction will be shown during checkout.
3. Billing Descriptor
Bookendry is operated by FORTH OFFICE SUPPLIES LIMITED.
The billing descriptor displayed on a customer’s bank or card statement is FORTH OFFICE SUPPLIES LIMITED. Customers may see this company name rather than the Bookendry brand name when reviewing a payment.
Please retain your order confirmation for reference. If you have a question about a transaction associated with our company name, contact us using the details provided in this Policy.
4. Accepted Payment Methods
The payment methods available at checkout may include:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Other supported electronic wallets displayed at checkout
The options shown during checkout indicate which payment methods are available for the relevant transaction.
5. Payment Information Handling
Payment information is handled as part of the payment-processing process. Stripe processes payment details in accordance with its applicable privacy and security practices.
We access and use transaction information where necessary to manage orders, confirm payment status, maintain relevant business records, respond to customer enquiries and address suspected unauthorised activity.
We do not request that customers send complete card details or card security codes by email. Customers should enter payment details only through the designated payment fields provided during checkout.
6. Transaction Monitoring and Verification
Payment transactions may be reviewed through the monitoring and risk-assessment procedures applied by Stripe and other relevant payment service providers or financial institutions.
Where a transaction requires additional review or verification, processing may take longer or the payment may not be accepted.
Customers should ensure that the information supplied during checkout is accurate and respond to any legitimate verification request presented during the payment process.
We may review relevant order and transaction information where reasonably necessary to investigate suspected unauthorised activity, protect the integrity of our ordering process or comply with applicable legal obligations.
7. Personal Data and Privacy
FORTH OFFICE SUPPLIES LIMITED handles customer information in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018, and applicable European data protection requirements where relevant.
Personal data may be processed where necessary to administer transactions, respond to enquiries, maintain business records, meet legal obligations and address matters relating to payment activity.
Our Privacy Policy explains the categories of personal data we collect, the purposes and legal bases for processing, relevant data sharing arrangements, retention practices and the rights available to individuals under applicable law.
Customers can review the Privacy Policy through the relevant page on our website.
8. Cookies and Consent
Our website uses a cookie banner to provide information about cookie use and to manage consent where required.
Non-essential cookies are used only after the customer selects the “Accept” button on our cookie banner. Essential cookies may be used where necessary for website operation or other purposes permitted by applicable law.
Third-party services used in connection with payment processing may also use cookies or similar technologies in accordance with their applicable practices and the choices available to customers.
Further information is provided in our Cookie Policy and Privacy Policy.
9. Payment Enquiries
If you have a question about a payment made through Bookendry, please contact us using the details below. To help us identify the relevant transaction, include your order reference and a brief description of your enquiry.
Please do not include complete card numbers, card security codes, passwords or other sensitive authentication information in your email.
We aim to respond to payment-related enquiries within 24–48 hours. Enquiries requiring further review may take additional time.
10. Company and Contact Details
Brand: Bookendry
Legal Company Name: FORTH OFFICE SUPPLIES LIMITED
Company Registration Number: SC433335
Registered Business Address:
42-48 Mitchell St
Kirkcaldy KY1 1BD
United Kingdom
Email: desk@bookendry.com
Telephone: +44 1592591999
Website: https://www.bookendry.com
11. Policy Updates
We may update this Policy when our payment arrangements, website procedures or applicable legal requirements change. The latest version will be published on our website with its revision date.
For questions about this Policy or the handling of payment information, please contact us using the details above.