1. Overview
Bookendry is a stationery and office supplies brand operated by FORTH OFFICE SUPPLIES LIMITED, a company registered in Scotland, United Kingdom.
This Shipping Policy explains how orders placed through https://www.bookendry.com are prepared for dispatch, shipped to eligible European destinations and tracked during transit.
We aim to provide clear delivery information so that customers can understand the expected delivery timeframe and the arrangements applicable to their orders.
2. Shipping Origin
Orders are dispatched from the following address in the United Kingdom:
42-48 Mitchell St
Kirkcaldy KY1 1BD
United Kingdom
3. Delivery Destinations
Bookendry serves customers in eligible European destinations. Available delivery locations, shipping charges and delivery options are displayed during checkout.
Delivery availability may depend on the destination address and the carrier services available for that location.
Customers should check that the delivery address entered at checkout is complete and accurate, including the recipient’s name, street address, postcode, city and contact details where requested.
If an address needs to be corrected after an order has been placed, please contact us promptly at desk@bookendry.com. We will review the order status and determine whether an amendment is possible.
4. Shipping Carriers
We work with established delivery providers, including:
- DHL
- FedEx
- UPS Priority services
The carrier and service used may vary according to the destination, parcel requirements and available delivery arrangements.
Where tracking is available, the relevant tracking reference will be provided to the customer by email.
5. Order Processing and Estimated Delivery Time
Orders are processed for dispatch after the relevant order and payment details have been reviewed.
For orders dispatched from the United Kingdom, the estimated transit time is generally 5–12 business days.
This timeframe refers to the estimated shipping period and may not include any separate order-processing period stated during checkout.
Actual delivery times may vary according to the destination, carrier operations, public holidays, customs procedures where applicable and other circumstances affecting transit.
Any specific delivery period agreed with the customer or displayed during checkout will be taken into account when handling the order.
If a delivery deadline is important, customers should contact us before placing their order to discuss the available arrangements.
6. Shipping Confirmation and Tracking Updates
We send order and delivery notifications to the email address provided by the customer at checkout.
Where supported by the carrier and the shipment’s tracking service, notifications may be sent at key stages, including:
- Order dispatch.
- Arrival at a carrier facility or other recorded transit point.
- Local delivery processing or an out-for-delivery stage.
- Other significant tracking events recorded by the carrier.
The timing and availability of individual notifications depend on the carrier’s tracking information and the services used for the shipment.
Customers should check their inbox and spam or junk folders for these messages. If tracking information is unavailable or an update cannot be located, please contact desk@bookendry.com and include the order reference.
7. Delayed or Missing Shipments
If an order has not arrived within the estimated delivery timeframe, please contact us at desk@bookendry.com.
Please provide your order reference and any available tracking information so that we can review the shipment.
Where appropriate, we will contact the relevant carrier to investigate the delay, establish the shipment’s status and obtain further information.
Following the investigation, we will assess the available findings and the circumstances of the order to determine an appropriate resolution. Depending on the outcome and applicable legal requirements, this may include:
- Arranging a replacement shipment.
- Issuing a full refund.
- Providing further information about the delivery status and the next steps.
Where delivery has not taken place within the agreed or legally applicable period, customers may have additional rights under applicable consumer law. This Shipping Policy does not restrict those rights.
8. Parcels Lost or Damaged During Transit
If your parcel appears to be lost or arrives with visible damage, please contact desk@bookendry.com and provide your order reference, a description of the issue and photographs where available.
We will review the information and, where appropriate, investigate the matter with the carrier.
For consumer purchases covered by applicable UK or EU consumer law, the risk of loss of or damage to goods generally remains with us until the customer, or a person nominated by the customer other than the carrier, physically receives the goods.
Handing an order to a carrier does not, by itself, transfer that risk to the customer.
We will assess the appropriate resolution in accordance with the circumstances, the terms of the order and applicable legal requirements.
9. Delivery Address and Delivery Attempts
Customers are responsible for providing complete and accurate delivery information when placing an order.
If a parcel cannot be delivered because the address supplied is incorrect or incomplete, we will review the carrier’s information and contact the customer where appropriate to determine the available options.
If a delivery attempt is unsuccessful, the carrier may provide further instructions, arrange another attempt or make the parcel available for collection, depending on the service and destination.
Any additional arrangements or charges will be assessed in accordance with the relevant circumstances and applicable law.
10. Customs and Import Procedures
Depending on the destination and the applicable delivery arrangement, an order may be subject to customs formalities, import requirements or other local procedures.
Where such requirements apply, the relevant charges and responsibilities will be determined by the applicable law and the delivery terms presented to the customer before purchase.
We will provide relevant information available to us where necessary to help customers understand the applicable delivery arrangements.
11. Contact Us
For questions about shipping, tracking, delayed deliveries or missing parcels, please contact us using the details below.
Email: desk@bookendry.com
Telephone: +44 1592591999
Please include your order reference when contacting us about a specific shipment. We aim to respond to enquiries within 24 hours, although matters requiring further investigation may take longer.
12. Applicable Consumer Rights
This Shipping Policy should be read together with our Terms and Conditions, Returns and Refunds Policy and Privacy Policy.
Nothing in this Policy excludes or restricts statutory rights that apply to a purchase under UK law or mandatory consumer protection legislation in the relevant European destination.
Where a delivery issue arises, we will assess the order in accordance with the applicable contractual terms and legal requirements.